What does BSM stand for ?
Business service management (BSM) is a way to bridge between
your organization’s view of applications and services with the IT operations’
view of infrastructure; it maps business services to the components used to
deliver them. The promise is that this insight will provide visibility into IT
from a business service standpoint and gives IT the ability to resolve issues
faster, focus on key business services, and better align IT management processes
with business needs. In other words BSM
is simply the package of whatever it takes to deliver the desired/required
technology to the business community, in a way that the business entities can
understand, appreciate, absorb and benefit from that delivery.
Why do I care about BSM ?
IT organization are called to prioritize efforts and
resources by working on what’s most important to the business, deliver more
business services — better and faster — while reducing costs and risks.IT
operations must enable their companies to work more efficiently and also drive
revenue, even with flat or declining budgets. IT entities need a “business” approach to maximize
effectiveness of IT activities.
BSM simplifies, standardizes, and automates IT
processes so one can manage business services efficiently across their
lifecycles, whether using self-owned infrastructure or leveraging cloud
services. With BSM, the organization has the trusted information it needs, can
prioritize work according to business-critical services, and can orchestrate
workflows across core IT management functions.
BSM Benefits
Business views IT as a source of productivity and
competitiveness. Business processes, from purchasing products to customer
service to employee payroll, are accelerated through automation that IT services
provide. Coupled with the right quality of service, well-managed business
processes improve productivity and make the enterprise more competitive.
BSM in action
BSM needs a roadmap; BSM’s discipline comes in
the forms of IT activities, technologies, metrics, processes and best practices
creating meaningful context for the business user of technology. Maturity
models define service management in terms of IT tasks, tools or processes, and
the opportunity of correlating IT deliverables to business values.
“Business Maturity” model
IT operations should Know
their companies’ business needs and align IT management processes with these needs.
This is a prerequisite in determining how to get there The BSM Maturity
Model’s objective is to help you identify both where you are and
where you want to be, and then provide some clues as to how to close the
gap.
The BSM “level” reflects the business objectives and
how it aligned with IT activities. IT is aligned with the business when there
is a match between business’s objectives and IT’s efforts to meet business
needs.
BSM Maturity refers to the extent of the match
between business operating needs/desires and IT’s understanding and efforts to
meet those needs.
The goals and objectives of Business Services Management (BSM) include an up-to-the-minute understanding of active Information Technology (IT) elements, how they relate to each other, and how the collective combinations are performing in support of essential business processes and activities. Optimally, this puts IT in a position of control for recognizing and measuring business value and prioritizing projects and actions according to business needs – true IT/business alignment. Case studies of successful BSM deployments have proven the operational and financial advantages that can be and have been achieved.
